Accessibility Statement for Financial Canvas Studio

This statement applies to the Studio Frontend application, part of the Financial Canvas application. We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the application using just a keyboard

  • navigate most of the application using speech recognition software

  • listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is Financial Canvas

We know some parts of this application are not fully accessible:

  • Some older legacy components may not be fully compatible with modern screen readers.

  • Complex data visualizations and charting libraries may not be fully accessible.

  • Excel files generated by the system may not be fully accessible.                                                                                           

  • You cannot modify the line height or spacing of text.

  • Some of our online forms are difficult to navigate using just a keyboard.

  • Some content may be in PDF format and may not be fully accessible.

Feedback and contact information

If you need information on this application in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We’ll consider your request and get back to you in 5 business days.

Reporting accessibility problems with this application

We’re always looking to improve the accessibility of this application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us to report the issue.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this application’s accessibility

Financial Canvas is committed to making its application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by December 2025.

  • Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value). We are working to resolve these issues by December 2025.

  • Some of our complex data visualisations are not fully accessible to screen reader users. We are investigating alternative ways to present this data.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents: Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

  • Live video: We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are committed to improving the accessibility of our application. We have a roadmap to address the known issues and we conduct regular accessibility audits. We also provide accessibility training for our staff.

Preparation of this accessibility statement

This statement was prepared on 5 September 2025. It was last reviewed on 5 September 2025

This application was last tested on 1 September 2025. The test was carried out by our internal development team.